Mathway Security

5/20/20 - Security Update

For over a decade, Mathway has been entrusted to help customers understand and solve their math problems. We take our customer’s trust seriously, especially when it comes to their data, and we are committed to doing what is right for our customers.

We recently discovered that certain Mathway customer account data was acquired by an unauthorized party. After receiving a tip, we retained a leading data security firm to investigate and confirmed on May 15 that Mathway data had been inappropriately acquired.

We are working with these experts to address any vulnerabilities and remediate the incident. We continue to monitor our systems for unauthorized access and have introduced additional security measures. We are also coordinating with law enforcement to investigate the incident.

Based on our investigation to date, the information involved included the email address used to log into Mathway and the hashed and salted password associated with the account. This means that the passwords themselves were not acquired, but cryptographically protected versions of the passwords.

We have no reason to believe that customer credit card or any further personal information was affected in this incident. If customers had previously purchased a subscription with Mathway, that information is stored in a separate system with no evidence of access.

In light of this incident, if you log in after May 22, you will be asked to reset your password. You can also reset your password now by following the directions below.

For the latest information on this incident you may contact us, and we will be providing updates on this site if needed.

We will be further improving our safeguards to ensure our customers can continue to use our online platforms safely and with confidence. On behalf of Mathway, we regret any inconvenience this may cause our customers.

To change your Mathway password now:

You should also change your password on any other account where you use the same password that you use for Mathway.

If you are not an active subscriber and you want to delete your account, please visit the Account section at mathway.com/settings.

Mathway requires javascript and a modern browser.